Here at Proludic we believe that all of our customers should only expect excellent customer service. The need of the customer is at the heart of all of our business activities.
Over the years we have developed the processes and systems required to effectively deliver (and monitor) great service levels. We understand that it is important to our clients to be able to have access to members of staff who will take ownership of their issue and work with them to a positive resolution. This is why we have recently introduced key Aftersales personnel to work alongside our client base and the Area Sales Managers.
This way we can build strong relationships and more importantly we are able to maintain our excellent service level to meet and even exceed client expectation.
We will respond to all enquiries within 24 hours Monday-Friday and all issues will be managed by your local Aftersales Coordinator. All cases are reviewed at the weekly team meeting.
Proludic manage all cases through a dedicated CRM (Customer Relationship Management) system which logs all calls, emails and relevant documentation relating to a specific issue. This monitors when the case is opened and closed and is directly measured with a KPI (Key Performance Indicators) in place to aim for a full resolution within 10 days.
Our aftersales team are available Mon-Fri, 8.30-17:30
Please contact the team either by phone, email or on our Twitter account:
T: 0115 982 3980 Option 3 E: firstname.lastname@example.org Twitter: @Proludic